How energy providers accelerate customer service through automation
Discover in the success story of DEW21, among other things:
- how the energy provider’s customer advisors were overwhelmed by 30,000 enquiries per month, and
- why customer communication at DEW21 now runs smoothly.
“novomind iAGENT is intuitive to use and has proven to be extremely adaptable. This has allowed us to make the software into a personalised all-in-one solution.”
Robert Tigges
Central Complaints Coordinator, DEW21
Highlights at a glance
By introducing novomind iAGENT, DEW21 increased the speed of responding to customer enquiries by around 30%.
But that’s not all: less effort, simpler processes, consolidated communication channels and improved on-site customer service – with novomind iAGENT, DEW21 has optimised its entire customer communication.
