How retailers deliver outstanding customer service with a contact center solution
Discover in the case study of pure player vertbaudet, among other things:
why the German subsidiary of the leading European online retailer for children’s clothing and toys initially struggled to manage customer enquiries effectively,
what led to a complete turnaround in terms of response times and quality of advice.
„Thanks to the statistical functions of novomind iAGENT, we are finally able to conduct evaluations and react more quickly to any development.“
Abigail Johnson
Customer Process and Services / Performance & Quality Manager, vertbaudet
Highlights at a glance
After introducing novomind iAGENT, vertbaudet now processes 20,000 email enquiries per month at record speed.
novomind iAGENT provides the foundation with intelligent categorisation: each email is automatically routed to the right contact person. This not only speeds up response times, but also takes the quality of advice to the next level.
