Accelerated communication of the service center at A&O HOTELS and HOSTELS
A&O HOTELS and HOSTELS is currently the largest independent hostel provider in Europe. The A&O Group offers travelers around 24,000 beds and was able to record more than 4.1 million overnight stays in 2017 and a turnover of around 117 million euros. The chain is currently growing at a rate of over 25% p.a., and further hostels are being planned. The requirement for the project with novomind: state-of-the-art software solution with fast project performance for continuous 24/7 support to process more than 150,000 e-mail inquiries per month.