Success Story: Granit Parts - FRICKE GROUP
The FRICKE Group, with its headquarters in Heeslingen, Lower Saxony, is one of Germany‘s largest private groups of companies in the agricultural machinery sector and is now successfully active in many areas. The business areas of the FRICKE Group include trading in agricultural machinery, garden equipment, commercial vehicles and spare parts. As part of the FRICKE Group, the GRANIT PARTS brand represents the spare parts trade and supplies agricultural machinery, garden equipment and construction machinery dealers throughout Europe with components of all brands. The European market is supplied from the central European warehouse in Heeslingen in northern Germany. Subsidiaries throughout Europe as well as importers in Ireland and Canada ensure a high degree of local customer loyalty. A team of 170 area managers in Europe and 180 consultants in the customer centers ensure support throughout Europe.
The Requirement for novomind iAGENT
State-of-the-art software solution for processing 100,000 e-mail requests
per month with intelligent automated routing and integration of Whats-
App as an additional channel for B2B customer communication.