Accelerated communication of the service center at A&O HOTELS and HOSTELS
A&O HOTELS and HOSTELS is currently the largest independent hostel provider in Europe. The A&O Group offers travelers around 24,000 beds and was able to record more than 4.1 million overnight stays in 2017 and a turnover of around 117 million euros. The chain is currently growing at a rate of over 25% p.a., and further hostels are being planned.
The requirement for the project with novomind: state-of-the-art software solution with fast project performance for continuous 24/7 support to process more than 150,000 e-mail inquiries per month.
Read more about the integration of novomind iAGENT for A&O HOTELS and HOSTELS in the Case Study!
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Case Study: Where the customer really is king: 24/7 service
150,000 e-mail enquiries a month: fast and reliable customer communication is becoming increasingly important.
The software solution novomind iMAIL speeds up the communication of the A&O HOTELS and HOSTELS service center.