Fast customer service

Use WhatsApp to find the right spare part for your agricultural machinery.

The FRICKE Gruppe with its headquarters in Heeslingen, Lower Saxony, is one of Germany's largest private groups of companies in the agricultural machinery industry and is now successfully active in many areas.

Their business areas include, among others, trading in agricultural machinery, garden technology, commercial vehicles and spare parts.

At the beginning of 2019, GRANIT PARTS decided on the novomind software solution.

Read more about the integration of novomind iAGENT for the FRICKE Gruppe in the Case Study.

Case Study: Fast customer service

Use WhatsApp to find the right spare part for your agricultural machinery.

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"We liked novomind's flexible and pragmatic approach. We were quickly convinced that this software solution would suit us well and help us to exploit our potential even better."

Silvan Schenk, FRICKE Gruppe

The novomind solution for the FRICKE Gruppe

The intelligent solution: novomind iAGENT Mail with WhatsApp Business Solution API: iAGENT Mail as a flexible communication solution enables the processing of several thousand multilingual e-mails every day and is hosted by novomind. Integration of the official data protection-compliant WhatsApp Business Solution for multi-channel customer communication by novomind as Facebook partner.

Read more about the integration of novomind iAGENT for the FRICKE Gruppe in the case study!

We wish you an exciting read!