Microsoft Teams & Contact Centre Webinar

Date: Thursday, March 25, 2021 | Time: 11:00 - 11:30 am (GMT)
Topic: "Microsoft Teams & Contact Centre: The way to a collaborative customer service"
Speakers: Rupert W. Firmstone (UK Country Manager novomind AG) & Peter Linnemann (Head of CX Software Sales novomind AG)

With agents working from home, an increased volume of inquiries, higher customer demands and lower
budgets - the demands on customer service teams are higher this year than ever before.

Our Microsoft Teams integration helps employees collaborate internally which helps provide a faster and
more efficient service to customers.

In our 30-minute live webinar, we'll show you how to :
• Redesign contact centre team structures
• Respond to complex enquiries faster and with improved first call resolutions
• Use digital channels to handle more enquiries with less agents
• Reduce the numbers of platforms in use
• Plan for the next generation of contact centres
• Increase employee satisfaction

Learn more by registering for our webinar on this page!

About novomind
novomind is one of a small number of vendors offering an enterprise class "Digital First” contact centre solution
that includes voice. Development as a Digital First solution started in 2001 and the company has over 450
customers and 500 employees keeping the platform “one step ahead”. novomind was one of the first Contact
Centre vendors globally to integrate with Facebook Whatsapp, Microsoft Teams and Google for Business.