About novomind

novomind AG has developed intelligent omni-channel commerce and customer service software solutions for global use for more than 20 years, and stands out among the technology leaders in Europe. Its portfolio comprises standardized solutions for commerce companies and contact centres, and includes the products novomind iPIM, novomind iSHOP, novomind iMARKET and novomind iAGENT. Its team of close to 500 employees currently serves about 250 companies and is growing steadily.

Get in touch with us and learn more about our solutions.

The intelligent contact center system for all channels

Supporting work processes in contact and service centers is becoming increasingly important. With novomind iAGENT, contact centers can reduce average handling time in response management and maximize contact avoidance across all communication channels. This is achieved primarily through AI-based analysis and classification of customer enquiries, semi-automation of communication up to autonomous chatbots and an excellent user experience (UX).
novomind iAGENT is the intelligent contact center system for the efficient handling of a very large number of customer enquiries across numerous channels – from chat and chatbots to calls, e-mails, video chats, messaging and social media. All interactions with customers are covered across all available channels in one interface, giving you a 360 degree customer care solution.

Your contact for South Africa

Michelle Greeff
Business Development

I am excited about the Contact Centre Industry within South Africa and have a passion for selling and customer engagement.