The intelligent contact center system for all channels
Supporting work processes in contact and service centers is becoming increasingly important. With novomind iAGENT, contact centers can reduce average handling time in response management and maximize contact avoidance across all communication channels. This is achieved primarily through AI-based analysis and classification of customer enquiries, semi-automation of communication up to autonomous chatbots and an excellent user experience (UX).
novomind iAGENT is the intelligent contact center system for the efficient handling of a very large number of customer enquiries across numerous channels – from chat and chatbots to calls, e-mails, video chats, messaging and social media. All interactions with customers are covered across all available channels in one interface, giving you a 360 degree customer care solution.
