Microsoft Teams & Contact Center Webinar

Why you should integrate MS Teams into your customer service now

Date: Thursday, December 15, 2020 | Time: 03:00 - 03:30 PM CET
Topic: Microsoft Teams & Contact Center: Why you should integrate MS Teams into your customer service now
Speakers: Mike Ammerlaan (Director Marketing, Microsoft 365 Ecosystem) & David Spaeth (Head of Marketing, novomind AG)

Microsoft Teams is one of the leading collaboration & communication solutions for businesses and will replace Skype for Business next year. What many don't know: Teams can now be used to improve customer service. To achieve this, intelligent contact center functions such as skill-based routing and queue management are linked with the diverse collaboration functions of teams. Find out in our webinar how your customer service benefits from a connection to Microsoft Teams:

  • Higher customer satisfaction through faster processing of requests and time savings through seamless and efficient collaboration in the back office
  • Inquiries and transfer from the contact center to Microsoft teams
  • Savings potential in systems and hardware
Register now for the webinar using the form on this page, we look forward to seeing you!
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