WEBINAR: Live Demo
Leading Omnichannel
Customer Service Platform
UK Webinar: Thursday, 7th October at 10 am (GMT)
In our 1 hour webinar, we'll show you a live demo of our platform:
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DHL - The world's leading courier - using novomind iAGENT
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Otto - Europe's largest ecommerce retailer - using novomind iAGENT
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Email, voice, live chat, Facebook, WhatsApp, bots
- Analysis, processing, routing, knowledgebase, AI, ticketing
- Implementation strategy for small (20) to large projects (3000+)
Webinar: Leading German Omnichannel Customer Service SAAS Launches in UK – Live demo
Most customer service platforms are either strong in traditional voice or digital - rarely doing both well. novomind iAGENT is has been developed over 20 years as a digital first platform with traditional voice capabilities. With its modern, scalable architecture and flexible integrations its able to provide an comprehensive platform for medium and enterprise organisations.
Speakers
Rupert W. Firmstone
I am responsible for building novomind’s partner and customer base in the UK. Most of my experience has been with technology for enhancing the customer journey. I have a technical background in solution delivery, technical architecture and customer success and a deep interest in customer experience, audience engagement and data management.
About novomind
novomind is one of a small number of vendors offering an enterprise class "Digital First” customer service solution that includes voice. Development as a Digital First solution started in 2001 and the company has over 450 customers and 500 employees keeping the platform “one step ahead”. novomind was one of the first Contact Centre vendors globally to integrate with Facebook WhatsApp, Microsoft Teams and Google for Business.