The perfect connection: intelligent telephony for your customer service
In a global marketplace where products and prices are becoming increasingly comparable and competition is just a mouse click away, customer service is the decisive factor in determining success.
Modern technologies set the course for a first-class customer experience on the phone and are consequently on the investment list of many companies. Read our whitepaper to find out:
- what makes a good service experience today,
- what role telephony will play in the future,
- why the seamless linking of all communication channels is essential
- and how novomind iAGENT Call makes this possible.
Smart telephony for your customer service
One for all: How novomind iAGENT improves the service experience
novomind iAGENT Call
Customer service? Even in the 21st century, the most common step for many people is to reach for the telephone. Challenge: For your company, the telephone contact channel is the most expensive in terms of staff deployment. This makes it all the more important to have an intelligent contact centre solution that routes every incoming call to the appropriate agent. More customer satisfaction through fast processing of the enquiry by the right agent - with iAGENT Call we offer exactly that. novomind iAGENT Call is fully integrated into the intuitive and user-friendly interface of novomind iAGENT Desk and offers the agent all the practical functions for this channel too, such as text modules, conversation guidelines and automatic reply suggestions.