The insurance industry is on the brink of a profound change: new players such as InsurTechs are entering the market and intensifying competition. At the same time, customers expect ever more in terms of service – and are putting additional pressure on insurance companies as a result. Because one thing is clear: excellent service is the only way to retain customers and win new ones in the long term. But the reality often looks very different: Long waiting times, a lack of self-service options and complicated processes frustrate policyholders and lead to customer attrition.

It's high time to take countermeasures. How? With our novomind iAGENT Automation solution. It integrates various AI-based tools and thus paves the way for significantly more effective and more accessible customer service, important prerequisites for successfully tackling the five current challenges facing the industry. You can find out exactly how this works in our whitepaper.