Get everything you need out of one contact centre solution
„novomind iAGENT is intuitive to use and has proven to be extremely adaptable. This has allowed us to make the software into a personalised all-in-one solution.“
Robert Tigges, Central Complaints Coordinator, DEW21
Automatic Categorization Boosts Customer Service
At vertbaudet, the retailer of baby and children’s products, novomind iAGENT ensures that the 20,000 email enquiries they receive from customers each month are answered significantly faster while maintaining the same level of quality. This is made possible by the intelligent, automatic categorization provided by novomind iAGENT.
„Thanks to the statistical functions of novomind iAGENT, we are finally able to conduct evaluations and react more quickly to any development.“
Kim Weintz, Customer Process and Services / Performance & Quality Manager, vertbaudet Deutschland GmbH
24/7 support and more than 150,000 email enquiries per month
„It’s a win-win situation for everyone. Our service level increases in parallel with the number of guests and their loyalty to A&O.“
Oliver Winter, General Manager, A&O
Find the right spare part for your agricultural equipment via WhatsApp
The FRICKE Group’s customer service centre optimises availability, thanks to novomind iAGENT Mail and the WhatsApp Business API: 100,000 emails sent in different languages are answered every month, and customers can get in touch via WhatsApp.
„Our customers immediately embraced WhatsApp with open arms as a channel which makes communicating with us easy.“
Silvan Schenk, Head of the Customer Service Centre, Wilhelm FRICKE SE
Knowledge from theory and practice
Here we provide exciting expert knowledge and collect real success stories from our customers. In the case studies, we show practical examples of how companies use our products.
Our whitepapers provide the necessary background knowledge on various topics from the world of customer service and digital commerce.
